Shipping Policy – SmartXSora
Effective Date: March 7, 2025
At SmartXSora, we aim to provide a seamless shopping experience with reliable and timely shipping. Our Shipping Policy outlines the terms and conditions for shipping your orders. By placing an order with us, you agree to the following terms:
1. Shipping Areas
We currently offer shipping within the United States only. We do not offer international shipping at this time. If you are located outside the U.S., please check back for future updates regarding international shipping.
2. Shipping Methods and Rates
Shipping costs are calculated based on the delivery address and the size/weight of your order. During checkout, you will be presented with available shipping options and their corresponding costs. We offer standard and expedited shipping options, allowing you to select the method that best fits your needs.
- Standard Shipping: Delivery within 5-7 business days
- Expedited Shipping: Delivery within 2-3 business days (additional charges apply)
3. Order Processing Time
Orders are processed and shipped within 1-3 business days after payment is confirmed. Please note that processing times may vary during peak seasons or promotional periods. We will send you an order confirmation email once your order is received and a shipping notification with tracking information once it has been dispatched.
4. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes tracking information. You can use this tracking number to monitor the status of your shipment. If you do not receive a tracking number, please contact us at info@smartxsora.xyz.
5. Shipping Delays
While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, holidays, or shipping carrier delays may impact delivery times. We are not responsible for delays caused by third-party shipping carriers. Please refer to the tracking information for the latest updates on your shipment.
6. Address Accuracy
Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us immediately at info@smartxsora.xyz.
7. Shipping Fees for Returns
For returns due to customer preferences or change of mind, the cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part (e.g., defective product or wrong item shipped). We recommend using a trackable shipping service for your returns to ensure the safe return of your product.
8. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact our customer service team immediately at info@smartxsora.xyz. We will work with the shipping carrier to investigate the issue and resolve it promptly. In cases where the product is confirmed as lost or damaged, we will offer a replacement or refund in accordance with our Refund and Return Policy.
9. Shipping Restrictions
Some products may have shipping restrictions based on size or weight. If your order is subject to any shipping restrictions, you will be notified at checkout. We do not ship to P.O. Boxes or military addresses (APO/FPO).
10. Contact Us
If you have any questions regarding shipping, feel free to contact us at info@smartxsora.xyz or call 414-483-8819. Our customer support team will be happy to assist you.
Thank you for choosing SmartXSora! We are dedicated to providing fast, reliable, and secure shipping to bring you the best smartphone shopping experience.