Refund and Return Policy – SmartXSora
Effective Date: March 7, 2025
At SmartXSora, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your product, we offer a refund and return policy to make the process as easy as possible.
1. Return Eligibility
You are eligible to return a product within 14 days from the date of receiving your order, provided the following conditions are met:
- The product is in its original, unused, and unaltered condition.
- The product is in its original packaging, with all accessories, manuals, and labels intact.
- The product has not been damaged or tampered with.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at info@smartxsora.xyz or call us at 414-483-8819. Provide your order number, details of the product you wish to return, and the reason for the return. Our team will guide you through the return process.
3. Refund Process
Once your return is approved, we will process the refund to the original payment method. Please note that it may take 7-10 business days for the refund to appear in your account, depending on your payment provider.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used products (such as smartphones)
- Products with damaged packaging
- Gift cards and downloadable content
- Items marked as final sale or non-returnable at the time of purchase
5. Shipping Costs
The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., defective product or wrong item sent). We recommend using a trackable shipping service to ensure the safe return of your product.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original product and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a return label and a full refund or replacement, depending on your preference.
8. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to our customer support team at info@smartxsora.xyz or call 414-483-8819.
We are committed to providing you with the best shopping experience and will do our best to resolve any issues promptly and fairly.